Our Policies

    Exchange Policy

    Note: For gift purchases made until December 24th, 2023, our 7-day exchange policy will be extended until January 15th, 2024.

    Due to the intimate nature of our products, only the following items may be exchanged in-store within 7 days of purchase for another product or store credit: Bras, swim tops, swim cover-ups, robes, loungewear.

    All items must be exchanged in unwashed, unworn condition, with no scents, marks or signs of wear, with original tags still in place.

    All other items, including strapless bras, nursing bras, sexy wear, intimacy devices and accessories, items with a crotch, sealed packaging, or special orders are FINAL SALE. Shipping fees are non-refundable.

    Any product mishandled or not properly cared for in accordance with the BraTopia Care Card will be considered Final Sale. All of our products are hand wash only. Gift cards are non-refundable. All discounted product are FINAL SALE. 

    Discounts cannot be applied to previously purchased merchandise. No price adjustments. 


    Shipping policy

    Discreet Shipping

    All of our packages are shipped discreetly from our store in plain packaging, with “BraTopia INC” as the name on the return address.

    Order Fulfillment Time

    Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

    Shipping Methods

    We use Canpar, Canada Post, DHL, UPS, and Federal Express to ship our orders. 

    All packages shipped from BraTopia are trackable. 

    Each order will be individually analyzed to determine the best carrier method.

    Shipping Costs

    The charge for shipping your order is determined by the weight and size of the products ordered and your location. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

    Standard Shipping

    When calculating time frames for standard delivery, be aware that orders are picked up from our store from Monday through Friday and not on Saturday and Sunday.

    Standard or Expedited delivery orders placed before 11 a.m Mountain Standard Time (MST), Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Orders placed after noon on Friday will ship on Monday (or the next business day). 

    We trust our delivery carriers, Canada Post, Canpar, UPS, FedEX and, DHL to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind. 

    Expedited Shipping

    Please contact us directly if you require Expedited delivery and we will quote you a shipping cost based on your delivery requirements.

    Backorder Items

    Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

    • Availability: In Stock! 

    Shipping Exclusions

    We do not ship to prisons, schools, churches, or ship centers. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center

    Privacy policy

    This Privacy Policy describes how bratopia-store.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. 

    Collecting Personal Information 

    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

    Device information 

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
    • Disclosure for a business purpose: shared with our processor Shopify. 

    Order information 

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
    • Source of collection: collected from you. 
    • Disclosure for a business purpose: shared with our processor Shopify. 


    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. 

    Sharing Personal Information 

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: 

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 


    Behavioural Advertising 

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: 

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). 


    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

    You can opt out of targeted advertising by: 


    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

    Using Personal Information 

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. 

    Lawful basis 

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: 

    • Your consent; 
    • The performance of the contract between you and the Site; 
    • Compliance with our legal obligations; 
    • To protect your vital interests; 
    • To perform a task carried out in the public interest; 
    • For our legitimate interests, which do not override your fundamental rights and freedoms. 


    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. 

    Automatic decision-making 

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. 

    We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. 

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. 

    Services that include elements of automated decision-making include: 

    • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours. 
    • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days. 

    Your rights 


    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information on our home page. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. 


    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

    We use the following cookies to optimize your experience on our Site and to provide our services. 

    Cookies Necessary for the Functioning of the Store 




    Used in connection with access to admin. 


    Used in connection with navigation through a storefront. 


    Used in connection with shopping cart. 


    Used in connection with checkout. 


    Used in connection with checkout. 


    Used in connection with checkout. 


    Used in connection with checkout. 


    Used in connection with customer login. 


    Used in connection with customer login. 


    Used to facilitate updating customer account information. 

    Reporting and Analytics 




    Tracking preferences. 


    Track landing pages 


    Track landing pages 


    Shopify analytics. 


    Shopify analytics. 


    Shopify analytics. 


    Shopify analytics relating to marketing & referrals. 


    Shopify analytics relating to marketing & referrals. 


    Shopify analytics. 


    Shopify analytics. 


    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. 

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. 

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. 

    Do Not Track 

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 


    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 


    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@bratopia.ca or by mail using the details provided below: 

    BraTopia INC, 102 4 ST NE, Calgary AB T2E 3R9, Canada 

    Last updated: March 23, 2023 

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority by sending an email to info@bratopia.ca